1N Telecom GmbH
Prinzenallee 7
40549 Düsseldorf

Customer service

You can find the contact details here.

Mandatory information

Managing Director: Philipp Hoffmann
Entry in the trade register: Amtsgericht Düsseldorf, HRB 82210
VAT ID No.: DE317099768

Supervisory authority

Bundesnetzagentur für Elektrizität, Gas, Telekommunikation, Post und Eisenbahnen (German Federal Network Agency)
Tulpenfeld 4
53113 Bonn

Legal disclaimer

1N provides no guarantee that the information provided on this website is complete, accurate and always up to date. 1N assumes no liability for any content that is explicitly marked as third-party content or which is implied to be such. 1N is not responsible for ensuring such information is complete, accurate, up to date and lawful nor for ensuring that such information does not encroach on the legal assets of third parties in a way that is inadmissible. This also applies for the content of any linked websites.

1N reserves the right to make changes or amendments to the provided information, or remove this information, without any prior notice.

Under no circumstances shall 1N be liable for damages arising from unavailable use or data loss relating to use of documents or information and/or the provision of services accessible on this website.

Out-of-court dispute resolution

a) Information on consumer dispute resolution in accordance with Section 36 of VSBG (German Consumer Dispute Resolution Act)

Telecommunications Consumer Arbitration Board of the Federal Network Agency in Bonn

For the purposes of resolving a dispute with 1N in cases outlined under Section 47a of TKG (German Telecommunications Act), the customer may enter into arbitration by submitting a claim to the Bonn Federal Network Agency’s Telecommunications Consumer Arbitration Board (Consumer Arbitration Board). 1N is prepared to take part in arbitration proceedings by the Federal Network Agency.

The contact details for the Consumer Arbitration Board are listed below:

Verbraucherschlichtungsstelle Telekommunikation (Dept. 216)
P.O. Box 80 01
53105 Bonn

Other dispute cases

1N will not participate in arbitration proceedings provided by any other consumer arbitration boards. 1N prefers to contact customers directly to resolve any disputes. Please contact 1N customer service.

b) Information on online dispute resolution in accordance with Article 14(1) of the Regulation (EU) on consumer ODR

The EU Commission provides a platform for online dispute resolution (ODR platform) for disputes under consumer law arising from online purchase contracts and online service agreements. You can access this platform online at: